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Frequently Asked Questions

Q

CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?

A

Unfortunately, once you've placed your order, it is not possible to amend any details, as our warehouse team will have already started processing your order!
If you are unhappy with your purchase once it arrives, you're welcome to email the FASH’ FOLIES GLAMOUR team who will then advise you on how to return it for a refund or gift voucher. Please refer to our returns policy for more information.

Q

HOW DO I RETURN AN ITEM?

A

To return your garment, please visit our ORDERS AND RETURNS page and send it to our warehouse address with the initial receipt for your purchase. All returns must be sent in the original packaging.

Please note, no exchange or returns on accessories.

Q

CAN I EXCHANGE MY GARMENT FOR A DIFFERENT SIZE/STYLE?

A

We are unable to process exchanges however if you would like another size or style, you are able to re-purchase the garment online and then lodge your unwanted item for a return by emailing us and sending the item (s) to our warehouse address.

Q

DO YOU RESTOCK?

A

We do occasionally re-stock styles upon popular demand. If your size is unavailable in a particular style, we suggest registering your details in an email to us at clientservices@fashfoliesglamour.com with the subject "RESTOCK REQUEST".
You will then receive an email notification if we receive extra stock in your size.

Q

HOW DO I USE A PROMOTIONAL CODE?

A

Once you've reached the checkout stage, enter your promotional code into our discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied!
Please note, only one promotion/discount code is redeemable per order.

Q

WHAT IF MY ITEM IS FAULTY?

A

We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, our FASH' FOLIES GLAMOUR team will help resolve the problem as fast as possible.
Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.
Contact us at clientservices@fashfoliesglamour.com

Q

HOW LONG DO I HAVE TO RETURN AN ITEM?

A

We offer a refund for items that are full price and returned to us within 14 days after you have received your order. We will offer a gift voucher for items that are full price and returned to us within 30 days after you have received your order.

Q

HOW LONG IS DELIVERY?

A

Once your parcel has left our warehouse, it will arrive to you in approximately 1-5 business days. International orders will take between 1-2 weeks.

Q

WHAT IF I AM NOT HOME WHEN MY ORDER IS DELIVERED?

A

We want to ensure your parcel will arrive in great condition and securely so if you are not at home when your package arrives, for EUROPE and U.S.A. orders, the mailman will leave a card which you just need to take to the nominated post office branch to pick up your parcel.
For international orders, if no card is left, you should check with your local post office, as all international deliveries require a signature.

Q

HOW DO I TRACK MY ORDER?

A

You will receive an email with a tracking number once your parcel has been shipped. Please check your Spam/Junk folder for your tracking email from DHL. If you are still unable to locate this anywhere you are welcome to contact us by emailing clientservices@fashfoliesglamour.com to receive your tracking number.

Q

WHAT HAPPENS IF MY PARCEL DOESN'T ARRIVE, OR IS LOST IN TRANSIT?

A

Once your parcels have left our warehouse they are then property of DHL.
FASH’ FOLIES GLAMOUR is legally not responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, we will do all we can to track and find your parcel for you. Contact us at clientservices@fashfoliesglamour.com

Q

HOW CAN I PAY FOR MY ONLINE PURCHASES?

A

You can pay by VISA, MASTERCARD or PAYPAL

Q

WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?

A

Please feel free to email us at clientservices@fashfoliesglamour.com.

Q

HOW DO I KNOW WHAT SIZE I AM?

A

Please refer to our size guide on each individual product page, this will provide the models measurements and a size conversion chart.

GARMENT CARE

If you are unsure of a garments care label, always ‘cold hand wash’ to avoid any damage in the garments fabric. For garments that specify dry-clean only, we recommend the use of a specialty dry cleaner. If an item is made from viscose, we recommend to avoid washing. An alternative to this would be to cold hand wash or spot clean if possible. You may need to iron this viscose garment back into shape after washing. If your garment is damaged because it was washed incorrectly we are unable to accept this back as a return.

WEAR AND TEAR

If you damage a garment after wearing it e.g. a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange. 

OWNERSHIP AND RISK

Ownership of and risk of damage in the goods passes to you upon delivery at your specified delivery address.

Q

NEED ANY FURTHER HELP?

A

Our FASH’ FOLIES GLAMOUR team is always working to improve your experience with online shopping. We would love to hear your feedback and ideas from placing your order to receiving what might be your first FASH’ FOLIES GLAMOUR parcel. 
We are also here to provide you with assistance in all aspects of your shopping experience. So feel free to email us.
Email: clientservices@fashfoliesglamour.com